The Effect of Emotional Exhaustion Towards Job Performance

Suresh Kumar, Selena Shazania
President University


There are various things which could be a stressor to employees nowadays. It is crucial to identify these stressors as work stress will continue to influence organisational performance significantly. This study applied a quantitative approach. This study examines the influence of work-family conflict (WFC) and family-work conflict (FWC) on employees’ emotional exhaustion and the interaction between employees’ emotional exhaustion and work performance. To accomplish this purpose, data (N = 320) were obtained manually from employees working at PT.AK, located in Purwokerto, Indonesia. Empirical results indicated that WFC and FWC significantly affected employees’ emotional exhaustion. The findings showed that there was a significant correlation between emotional exhaustion and employee performance. The authors used SPSS 24 to assess the data’s validity and reliability and validate the significant hypothesis by using AMOS 24. However, marital status, cultural origin, gender, working time and job category are several interesting variables to be explored for further study. There was a significant relationship between WFC and FWC with emotional exhaustion, consequently influencing employees’ job performance. The results of this study are a warning to the company’s employers to tackle these issues to improve the performance of their organisation. They should engage more in family-friendly policies such as working hours, family support or other family-friendly policies which could benefit both parties.

Keywords: Family-work conflict, Work-family conflict, Emotional exhaustion, Job performance