The Determinants and Impact of System Usage and Satisfaction on E-learning Success and Faculty-Student Interaction in Indonesian Private Universities

Matrissya Hermita, Farida, Eko Sri Margianti
Gunadarma University

Robie Fanreza
University Muhammadiyah of Sumatera Utara


User perception is considered to be a prominent factor in evaluating Information Communication Technology (ICT) implementation in higher education. Using Structural Equation Modeling, this study aimed to examine a successful model of Blended Learning (BL) implementation. The model was constructed from six latent variables, namely: Information Quality, Internet Self-efficacy, System Usage, User Satisfaction, E-learning Success, and Faculty-Student Interaction. The respondents consisted of 185 students from two Indonesian private higher education institutions deploying BL. The measurement model showed that all variables possessed an adequate model compatibility according the following values: c2/df = 1.559; CFI = 0.954; IFI = 0.955; TLI = 0.94, and RMSEA = 0.055. Meanwhile, the structural model revealed that seven out of nine hypotheses were proven to be significant. In particular, information quality and internet self-efficacy significantly influenced system usage and user satisfaction, whereas user satisfaction was influenced by system usage. In contrast, system usage did not affect e-learning success and faculty interaction, rendering the latter elements (i.e. E-learning success and faculty interaction) to be influenced by user satisfaction.

Keywords: E-learning, Information system success model, Unified theory of acceptance and use of technology model, Technology acceptance model