Are Malaysian Organizations Ready to Be Digitalize? Lesson Learned on Digital Resources Implementation

Roozita Maskun
Arsyad Ayub Graduate Business School, Universiti Teknologi MARA

Rosidah Musa, Janiffa Saidon
Institute of Business Excellence, Universiti Teknologi MARA


Digital resources have been a central objective in every organization nowadays. The organizational performance is, by some means, is measure by the success in implementing and managing their digital resources. Are the digital resources ready to be browsed by the employee? Do the digital resources fully utilize by the employees in the organization? Are the content updated? The answer somehow is not the answer we expect to hear. Therefore, the purpose of the paper is to explore the realization in implementation and current practices of digital resources among the well established company in Malaysian organizations. Design / methodology / approach: An inductive approach used to understand and analyze the implementation and practices among the employees within the organizations. Depth-interviews with human resource managers and operations managers in round-table talk are the primary sources for this paper. Data collected were analyzed using thematic categorization. Results presented were using the descriptive and narrative form. Secondary data, such as reporting and documentation during the discussion, were taken into consideration. Findings: This paper has identified the issues/challenges faced, such as insufficient support from various sources. The digital experts, digital infrastructure, digital culture and digital process and procedure, are the primary concern in realizing the digital resources in Malaysia organizations. Managerial implications: Management may benefit from foreseeing the vital aspect and factors before and when implementing digital resources. Lesson learnt the organization should focus on how this digital resources may help the employees and dealing with well-curated content for the shared platform on all the sources. Originality/value – This paper is an attempt to reveal “behind the scene” on actual implementation on digital resources in Malaysia organization.

Keywords: Digitalization success factor, Technology-related, Lesson learned, Knowledge sharing, Digital resources